Refund Policy

Refund Policy

At Skinnya, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, eligible items can be returned within 30 days of delivery.

Return Conditions

To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In their original condition
- Complete with all original tags and packaging

Items that show signs of wear, washing, damage, or improper use are not eligible for return. All returns are inspected upon receipt. If a returned item does not meet these conditions, it may be sent back to the customer and no refund will be issued.

Items marked as sale, final sale, or non-returnable at the time of purchase are excluded from this policy. Return requests made outside the 30-day window will not be accepted.

Return Address

Our products are shipped from and returned to our international fulfillment center. After you submit your return request, we will email you the exact return instructions and address. Please do not send any items back before contacting us, as returns sent to an incorrect address cannot be processed.

How to Start a Return

To request a return, contact our customer service team at:
support@skinnya.com

Please include:
- Your order number
- The item(s) you wish to return
- A brief reason for the return

Our team will then provide you with further instructions to complete the return process.

Refunds

Once your return has been received and inspected, you will be notified by email about the approval of your refund. Approved refunds are issued to your original payment method. Please note it may take several business days for the amount to appear on your statement, depending on your bank or payment provider.

Shipping Costs

- Original shipping costs are non-refundable
- If your order qualified for free shipping and you return part or all of it, the original shipping cost may be deducted from your refund
- Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective

We strongly recommend using a shipping method with tracking, as we cannot take responsibility for returns sent without tracking.

Skinnya reserves the right to refuse returns that do not meet this policy. Our goal is to keep the return process fair, transparent, and efficient for all our customers across the United States.

For questions about returns or refunds, contact us at:
support@skinnya.com